Hosted or self-hosted - the majority of our buyers choose the "SaaS" Variation, but quite a few IT departments favor obtaining an "on-premises" Edition working on their own servers.
The most crucial screen of the help desk program encompasses a potent grid displaying all the information on the current tickets. You can easily kind and filter the requests, overview The existing studies and in many cases carry out "bulk" operations devoid of leaving the page.
In the next part, For anyone who is a member of several Harmony corporations, you'll be able to set the default Business that should open up once you log in towards the Harmony Portal. Use the dropdown to established the desired default organization.
Automatic electronic mail/corporation assignment - the app will detect consumers emailing you through the identical non-free of charge domain identify and assign them to a similar corporation (optional)
Studies with an option to export to Excel and CSV: resolution time, time of working day distribution, reaction velocity, Kanban see and a number of other. And even a customized report builder. Observe many client aid metrics, measure your agents functionality and so forth.
If you're logged out due to inactivity, the Harmony Portal login web page is shown using a URL that identifies the location you were being very last accessing. Once you log in again from that display screen, you will end up returned to the same monitor and Corporation you were being accessing if you had been logged out.
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The built-in automation engine can cause specified steps in reaction to predefined system gatherings. Firms can utilize it to make a variety of automation answers: from triggering standard SLA deadline alerts - to advanced responsibilities like setting up advanced chatbots.
In case you have SAML-login or Google-login enabled during the "admin panel", the webpage demonstrates the corresponding buttons below the login form, so end users can authenticate working with an exterior service and be redirected again to the assistance desk app.
You get the serial selection seconds immediately after processing the get. Retain it to acquire upcoming updates. For those who at any time lose it - no worries, we'll send a reminder.
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E-mail integration - instantly turns emails into support desk tickets, and sends out computerized electronic mail notifications to equally end users and help engineers.
Concerning account use, gamers can make use of the drop-down menu to edit own facts. The individual account also has choices to examine transaction heritage, bonus balance, and Blessed attract participation.
We have also rewritten the "recommended KB content" module to make use of a neighborhood (as in "your data just isn't shared with any one") Huge Language Model (LLM) to vectorize a ticket and Identify similar articles, which improves relevance considerably.