To see a summary of the newest release highlights, click on the disclosure triangle close to your identify and select What is actually New. This opens a individual tab on Good results Central summarizing new launch features, enhancements, and adjustments. Comprehensive launch notes are available underneath Release Notes.
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This discipline is made use of after you log in to your Harmony Portal, and for others to ask you to other Harmony organizations. If you would like update your electronic mail address, you should Make contact with assist.
Agent collision detection - useful messages like "user X is usually taking a look at this ticket and typing a reply"
That is a absolutely free, pretty standard browser centered screen sharing app in between two folks. Utilize it to promptly share your monitor which has a co-employee remotely.
Integrates into your internet site - generates a support-widget in your Web content. Just duplicate-paste two lines of JavaScript on your webpage and that's it - you now Have a very assist type that has a Dwell chat.
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That is an early phase experiment, a evidence of idea if you'll. It won't get the job done in Firefox or if both of those you and your counterparty are behind symmatric NATs. It should get the job done nevertheless, but you'll find always some genuine planet eventualities where by it would not...
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Debug your macros: insert breakpoints, Participate in partially or loop your playback. Human-readable macro file format, plain text script straightforward for modifying in exterior editors SMART-Rec mouse recorder technologies that optionally records your mouse in relative coordinates Aspect-job through the creators with the great Jitbit Helpdesk Software package And each of the encompasses a macro recorder should have
The downloading course of action normally will take as much as three minutes. Here's a brief information for putting in the software:
You could optionally setup the login website page to quickly redirect customers to the SAML/SSO company every time they register and staying redirected back towards the helpdesk application. Obtain much more data about login/SSO in this article
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